Customer Support Automation
We build AI agents that answer your customers on chat, email and WhatsApp, look up their orders, handle returns and refunds, and hand complex cases to your team with the full history. Your team handles fewer repeat questions and more of the conversations that need a person.
Why it matters
Order status, returns, refunds, account changes and how-to questions make up most of a support team's day. Customers wait in a queue for answers that are already in your systems.
A support agent built on AI answers those questions straight away, and it doesn't stop at a reply: it looks up the order, starts the return or prepares the refund. Anything that needs judgment goes to your team, with the full conversation attached.
What's included
One agent that answers customers on your website chat, in your app, by email and on WhatsApp, with answers from your help center, policies and product information.
The agent looks up orders and delivery status, starts returns, and prepares refunds for your team to approve, so customers get a result, not just a reply.
When a case needs a person, the agent creates a ticket in your helpdesk, adds a summary and routes it to the right team.
Is your team answering the same questions every day?
Send us your most common tickets, and we'll show you which ones an agent can resolve.
What it resolves
"Where is my order?" answered with live tracking, any time of day.
Eligibility checked and the return started, following your policy.
The refund is prepared and sent to your team for one-click approval.
Address, email and plan changes done for the customer.
Sizes, specs and compatibility answered from your product data.
Customers get help at night and on weekends without extra staff.
Want to test it on your own tickets?
Most projects start with a 2-week pilot on one channel.
How we work
We review your common tickets, your channels and your policies.
A working agent on one channel, tested on real tickets.
We connect your helpdesk, order system and channels, and add approvals.
We go live, review conversations with your team and keep improving it.
Start with a 2-week pilot
A working support agent on your real tickets, before you commit to more.
Tools
We build an AI agent that answers customers on your channels, connects to your order system and helpdesk so it can take action, and hands complex cases to your team. It starts with your most common questions and grows from there.
Yes. A chatbot answers questions. A support agent also takes action: it looks up the order, starts the return or prepares the refund. That is what reduces the work for your team.
We connect support agents to your website chat, your app, email and WhatsApp, and to helpdesks and order systems through their APIs.
Only if you want it to. By default, refunds and other money decisions are prepared by the agent and approved by a person on your team.
It hands the conversation to your team with a summary, so the customer doesn't have to explain again.
A support agent for one channel usually takes 2 to 4 weeks. We often start with a 2-week pilot on your most common questions.
Get in touch
Share what you'd like to build or automate. We'll reply by email to set up a free consultation.
Let's talk
We help you navigate Enterprise AI, from first use case to production.
Let's connect